Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF

24/7 IT Support

IT Support In Kent

Supporting your staff with their IT requirements.

Imagine several months passing without having to worry about an IT support issue. No hassles over software updates or integration, no frustration around downtime and no lost sleep over a security breach. You’re away from the office, feeling confident that your company’s complete IT infrastructure is being fully taken care of.

The long and short of it: Our IT services give you the best value for the money. It proactively provides seamless technology integration, updated systems and expert technical support at all times—not just when something breaks.

It meets all of your IT needs, plus increases your team’s efficiency and productivity.

Comprehensive IT support, on call whenever you need it

Our IT support packages are ideal for small companies, or as a complement to small IT departments, providing a comprehensive range of business IT services over a helpdesk line or on-site call outs from our engineers.

Few companies have IT, teams, with experts in every possible field of business IT, but specialist-tailored support services like ours ensure that smaller IT teams are never overwhelmed with work or tasked with something they have little experience in.

Our team covers a vast range of expertise, and our core IT support is built around highly skilled and qualified engineers available remotely through a helpdesk service. We have 30-minute critical response SLAs for remote tickets. The on-site response is within 4 hours for an engineer to be on-site if it can’t be fixed remotely.

Quality IT support is a hugely cost effective option particularly for small or rapidly growing companies having to constantly weigh resources and meeting the challenges of rapid change.

Working with businesses across London and Kent, our IT support teams can support every need or requirement your business may have, and we guarantee incredibly fast response and attendance times for all our clients, with some key services including;

  • Network management and troubleshooting
  • Security maintenance and repairs
  • 24/7 phone and email helpdesk
  • 30 minute critical response SLA time (for remote tickets only)
  • On-site emergency call outs within 4 hours
  • Infrastructure and hardware advice and support
  • Software and app support and troubleshooting
  • Cyber security training courses for staff
  • Full and part time on site support also available
  • Our IT support contracts are tailored to each company

Helpdesk

Our helpdesk is open 24 hours a day 7 days a week, so you know if there’s an issue, we are always available!

Security

Using industry-leading Anti-virus and monitoring software, we take control of making sure your devices are proteced.

Software

We'll talk to software vendors on your behalf to get issues fixed if needed, we fix most issues before it gets to that.

Costings

Our costings are plain and simple. You pay per machine that is on support, and we can help you grow.
We are here to answer your questions 24/7

Contact us for more infomation