Innovation House, Discovery Park, Sandwich, Kent, CT13 9FF

Help & Faq’s

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Our service model uses a fixed monthly fee, which is based on the size and complexity of your particular network. Once everything has been agreed upon, your IT Services will cover reactive and proactive maintenance and 24/7 IT support for every component of your technology in your business, providing you with peace of mind and the ability to accurately forecast your IT maintenance costs.

We pride ourselves on being “professionals”: whether you use Google Apps or Office365, Windows, Mac, Linux, Android or iOS, we will support your team.  Need to install a server onsite or host one virtually on Amazon or Azure? We will support you.  Need to transition from one system to another?  We’ll be there for you.

Our response times vary from issue to issue. If a member of staff is unable to work, we'll respond within 30 minutes of the ticket being raised. If it's general administration work, such as a new starter it'll be 2-4 hours. 

No problem! We have tailored our packages to support businesses that already have feet on the ground. We offer a NOC service to monitor network devices, patching and servers so your team can help troubleshoot issues with your users on site. We can also work alongside your current internal team as an extra pair of hands if required.

A managed IT service provider (MSP) is a business just like ORB Tech Solutions that provides services to businesses that do or don’t have an internal IT team. We manage your complete network and make sure it is protected, reliable and functioning correctly. We help your staff with IT issues remotely and onsite as well as being proactive to fix potential issues before they become a problem. Managed IT services are generally cheaper them employing a full dedicated team for your business.

When possible, write down any information about error messages and take screenshots of your issue. The more information you can give us, the quicker we can resolve the issue. 

Cloud backup also known as Online Backup is the process where your onsite backups are transferred to an offsite server at certain points throughout the day. The server is stored in the Microsoft Azure cloud. Cloud Backup replaces the need for someone to take a backup home each night. It is more secure, reliable and easier to manage and monitor.

Flat-rate billing gives you the ability to budget your IT expenses so you can better focus on your core business goals. We customize each service package for your unique business, so you only pay for what you need

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